The Security Measures

How can I secure my wallet
Passcode in Crypto Wallet
Crypto Wallet and access to Telegram
How can I report a security vulnerability to Crypto Wallet

How can I secure my wallet

Since your wallet is accessed via your Telegram account, we recommend setting two-step verification to login and passcode to access chats.

We also recommend terminating all your active Telegram sessions on other devices, especially if it is on a device that you do not control at the moment. For this, you can enable an automated termination of old sessions. All this can be done in the Telegram settings in the Privacy and Security section.

Now, you can turn on the passcode for your Crypto Wallet, as a way to enhance the security of your account.

Passcode in Crypto Wallet

What is a Crypto Wallet passcode, and how does it work

A Crypto Wallet passcode is a 4 or 6-digit code that you create yourselves. You can set it up to enhance the security of your account. Crypto Wallet will ask for the passcode during withdrawals or Sell Crypto operations on P2P Market.

In case anyone gets access to your Telegram account and tries to withdraw the funds from Crypto Wallet, the passcode in place will prevent it from the withdrawal attempt.

How to set up a passcode in Crypto Wallet

You can turn on the passcode in Settings. To do this, press at the three dots in the upper right corner.

You will be asked to enter an e-mail address for passcode setup. This address is needed for passcode reset in case you forgot it.

Please note: your Crypto Wallet passcode should not be the same as your Telegram account passcode, nor should it be as your 2-step verification code. This is essential for the security of your assets.

Is it necessary to turn on the passcode

For certain actions in Crypto Wallet, a passcode may be required - this is an important security measure. To avoid transaction restrictions, it is recommended to set it up in advance.

What is biometric authentication

This is an alternative way to protect your Crypto Wallet. Biometric authentication helps authorize actions in Crypto Wallet via Face ID (on iOS devices) or Touch ID (on Android devices) without using the passcode. Thus, to set it up, you need to turn on the passcode first.

You can turn on biometrics in the corresponding section of Crypto Wallet settings.

Can I use both passcode and biometrics at the same time

Yes, you can. If Biometrics are enabled, you will use this feature instead of passcode in most cases. At the same time, passcode remains as a way of authentication when you face issues with your biometrics check. Also, important to note that you will need to enter the passcode before you can enable biometrics separately in your Crypto Wallet settings

Why am I getting an error when I try enabling biometrics for Crypto Wallet

You have probably restricted biometrics permissions to Telegram. To turn on biometrics in Crypto Wallet, you need to allow Telegram to access your biometrics, and then to try binding it again.

I turned on biometrics on one device, but I'm using Crypto Wallet from another one. What happens with biometrics in this case

If you log in to Crypto Wallet from a new device, you will need to enable biometrics on it once more. To do this, you need to input your passcode once again.

Unlike biometrics, your passcode is a multi-device instrument and can be used across various devices.

Where are biometrics stored

Your biometrics are stored only on your device.

I forgot my passcode. How to restore it

To restore the passcode, click on “forgot your passcode” button. We will send you a code to the e-mail that you connected earlier. Enter this code to reset the old passcode.

If needed, you can change or turn off the passcode at any time via Settings

How to change the connected e-mail in Crypto Wallet

In Passcode settings tab, choose the “Change Recovery E-mail” option. It is possible to change only if you have access to previously connected e-mail. This is because you will receive a code to your e-mail, to authorize the data change.

I forgot my passcode and lost access to my e-mail. What to do

It is important that you connect only the e-mail address to which you have access. So firstly, try restoring access to the connected e-mail.

In case the attempts are unsuccessful, and you passed identity verification in Crypto Wallet earlier, you can contact our customer support. We will try our best to help you.

Can I use my TON Wallet e-mail

Yes, you can use the same e-mail both for the passcode and recovering TON Wallet. That said, we recommend you using separate e-mail addresses for enhanced security.

If I change my e-mail for passcode, will my e-mail for recovering TON Wallet change

No, your recovery email for TON Wallet will not change. The passcode and email recovery are separate functions.

Crypto Wallet and access to Telegram

I want to change my Telegram phone number or username. Will this affect my access to Crypto Wallet

Your Crypto Wallet is linked to your Telegram account through a unique Telegram user ID, so changing your phone number or username does not affect your ability to access your wallet.

I want to delete my Telegram account. What will happen to my Crypto Wallet

Crypto Wallet is connected to your Telegram account via a unique Telegram user ID. After deleting your Telegram account, you will lose access to your existing wallet, and launching Crypto Wallet with a new Telegram account will create a new wallet on the platform.

Before deleting your Telegram account, transfer all your cryptocurrency from Crypto Wallet to another address, for example, to TON Wallet.

Before transferring crypto to TON Wallet, make sure you have saved your Secret Recovery Phrase. Learn more about how to do it here.

If you have already deleted your Telegram account but want to recover access to your previous Crypto Wallet, you can learn how to do this here.

I lost access to my Telegram account and can’t log in to my Crypto Wallet

If you lose access to your Telegram account, you will also lose access to the Crypto Wallet account created with that Telegram profile.

In case you still have funds in your Crypto Wallet linked to your previous Telegram account and need to access them:

Try to restore access to your Telegram account.
If you are not able to restore the account, create a new Telegram account.
Open Crypto Wallet in your new account and complete verification there.

If your previous Crypto Wallet was verified, the system will notify you in the process. You will be able to set your new account as the main one.
If you did not complete verification before, simply do it now.

After verification, contact our support team and explain that you lost access to your previous Crypto Wallet. Our team will confirm the necessary details and try to help transfer your balance from the old Crypto Wallet to the new one.

Important:

We cannot always guarantee the ability to regain access to a lost Crypto Wallet account.
The Crypto Wallet support team cannot restore access to one’s Telegram account itself. We can only help transfer funds from your old Crypto Wallet to your new one.
For issues related to restoring your Telegram account, we recommend contacting Telegram support.
If you cannot access Telegram at all and need to contact Crypto Wallet support, email us at support@wallet.tg . Please use this channel only if Telegram is completely unavailable to you. It is faster and safer to reach out via our support bot in Telegram, as we can immediately confirm that the request came from you.

How can I protect my Telegram account from loss?

Make sure your Telegram account is linked to a reliable phone number that you have access to. By default, Telegram sends login codes via SMS. However, if you have another active Telegram session on a secondary device (such as your PC or a tablet), the login codes are instead delivered to this active device. Staying logged in to Telegram on your other devices can help ensure you receive login codes even if there are temporary issues with your SMS delivery.
Enable Two-Step Verification in the ‘Privacy and Security’ section of your Telegram Settings. This will help prevent your account from unauthorized access or unintentional deletion. Make sure to set a recovery email as well, in case you ever forget the password.
Follow the security recommendations from our article.
Complete verification in your Crypto Wallet. This will help you quickly and easily recover access to your funds if your Telegram account becomes unavailable.

How can I report a security vulnerability to Crypto Wallet?

If you have discovered a vulnerability, please report it through our bug bounty program.

Thank you for helping us make our service safer for our users. We really appreciate it.

Note: this program is intended for security researchers only. If your inquiry concerns your account in Crypto Wallet, write to our support team.