Deposit

How to top up Crypto Wallet

You can top up your balance in the following ways:

Deposit via wallet address

  • Go to Deposit → Crypto Deposit.
  • Select the asset.
  • Copy your wallet address or use the QR code.
  • Send funds from another wallet.

Before sending, make sure you have selected the correct asset and network. Sending unsupported assets or NFTs may result in loss of funds.

Note:

  • No comment (tag/memo) is required for deposits.
  • No deposit fees are charged.
  • Deposit limits apply.

Deposit from an exchange or non-custodial wallet

  • Go to Deposit → Crypto Deposit.
  • Select the asset → Deposit from Exchanges.
  • Choose an exchange or wallet from the list.
  • Log in to your exchange account or connect your wallet and send funds.

Note:

  • This option is currently not available to all users and will be gradually expanded.
  • Deposits are processed via the Mesh provider in accordance with its Terms of Use.
  • Availability of deposit option and sending services depends on the token, network, and region.
  • No comment (tag/memo) is required.
  • No deposit fees are charged.
  • Deposit limits apply.

How long does the deposit take

Processing time depends on the network:

  • TON — a few minutes;
  • USDT (TRC-20), TRX, FLR — up to 10 minutes;
  • BTC — 30–60 minutes after blockchain confirmations;
  • Ethereum, Solana, XLM, MON — depends on network load and may vary.

How to find the transaction hash

The transaction hash (TxID) is a unique transfer number on the blockchain. It helps locate and verify a specific transaction.

To find the hash of a deposit transaction:

If the transaction appears in Crypto Wallet

  1. Open Transaction history;
  2. Select the transaction you need;
  3. Tap View in blockchain explorer;
  4. Find the Hash field in the explorer — that's the transaction hash.

If the transaction doesn't appear in Crypto Wallet

  1. Open the blockchain explorer for the relevant network. For example, Tonviewer for TON or Tronscan for Tron;
  2. Enter the sender's address;
  3. Find the transaction by amount and time sent;
  4. Find the Hash field in the explorer — that's the transaction hash.

What to do if the funds haven't arrived

First check whether the transaction appears in Transaction history in Crypto Wallet. There are two possible scenarios:

  • the transaction isn't in Transaction history, or
  • the transaction is in Transaction history, but its status is "Pending."

Let's go through both cases.

If the transaction isn't in Transaction history

Check that you or the sender:

  • Sent the funds to the correct address. To find the address, tap Deposit → Crypto deposit and select the asset. If the wrong address was used, the funds can't be recovered, since blockchain transactions are irreversible.
  • Selected the correct token and network that are supported for deposits. If a mistake was made, contact our support team — we'll help you figure it out.
  • Sent an amount no lower than the minimum limit. If the amount was below that, the funds won't be credited to the balance.

If the address, token, network, and amount are all correct, check the transaction status on the blockchain.

If the transaction is in Transaction History but its status is "Pending"

A "Pending" status can mean one of the following:

1. The transaction is undergoing review

Review usually takes up to 12 hours. If we need more information about it, we'll send a request with the details to the @wallet chat.

  • If the review is successful, the transaction will be processed, its status will change to "Success," and the funds will be credited to your Crypto Wallet balance.
  • If the transaction is declined after review, we'll message you in the @wallet chat and ask you to provide an external address (not a Crypto Wallet address) for the funds to be returned to, on the corresponding network.

If more than 12 hours have passed and the status hasn't changed, contact our support team. We'll help you figure it out.

2. The transaction was declined and is awaiting a return of funds

If you've already received a message in the @wallet chat requesting an address for the return of funds, a "Pending" status at this point means we're waiting for you to provide an address, or we're reviewing one you've already provided. Once the address passes review, the funds will automatically be returned to it. Depending on the token, a network fee may apply for the return. Once the funds are returned, the transaction status will change to "Canceled." You can read more about returning funds from deposits that failed review here.

How to check a deposit transaction on the blockchain

To check the status of a deposit transaction on the blockchain:

  1. Open the blockchain explorer for the relevant network. For example, Tonviewer for TON or Tronscan for Tron;
  2. Enter the sender's address or the transaction hash;
  3. Check the transaction status.

Possible scenarios and transaction statuses in the blockchain explorer:

  • If the status is "Confirmed" but the funds still haven't arrived, contact our support team.
  • If the status is "Pending", you'll need to wait, as the transaction is still being processed on the blockchain. Processing time depends on the network. You can read more about timing here.
  • If the status is "Failed", contact the support team of the sending service directly with the transaction hash and ask them to clarify the reason on their end.
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