Trusted Merchants

• What does the 'Trusted Merchant' status mean
• What is the difference between Trusted Merchants and merchants
• How to apply to become a Trusted Merchant
• Goals and criteria for becoming a Trusted Merchant
• What is a security deposit, and why is it needed
• When will the security deposit be unfrozen
• In what cases is my security deposit not returned
• How can I speed up the review of my application
• How can I receive the 'Trusted Merchant' status
• What benefits does the 'Trusted Merchant' status give
• How can I determine if a seller has the 'Trusted Merchant' status
• How can I change my nickname if I already have the ‘Trusted Merchant’ status
• Can the 'Trusted Merchant' status be revised
• Why was my Trusted Merchant application denied

What does the 'Trusted Merchant' status mean

The ‘Trusted Merchant’ program accepts select high-turnover merchants, allowing them increased order limits, faster support, an official verification mark, and custom nicknames on the P2P Market. You can apply for the ‘Trusted Merchant’ status after achieving certain trading goals.

Crypto Wallet has the right to decline or revoke the ‘Trusted Merchant’ status if there are increased concerns about a merchant’s compliance within Crypto Wallet or P2P Market's Terms of Use.

What is the difference between Trusted Merchants and merchants

The table below outlines the main differences between Trusted Merchants and users with a Merchant status:

Read more about the Merchant status in this article.

How to apply to become a Trusted Merchant

1. Select “Deposit” or “Withdraw” from the Crypto Wallet main menu → P2P Market.
2. On the P2P Market page, tap “Get Trusted Status”. You can also apply by tapping the corresponding button on the P2P Express page.
3. To apply for a Trusted Merchant status, you need to reach a number of goals. For this, you need to participate in P2P trades actively and follow the P2P Market’s Terms of Use.
4. Once you have reached the goals, tap “Choose nickname” and enter the nickname that will be visible to other users in your ads. If you do not wish to change your nickname, simply enter your current one.
5. Another mandatory requirement for Trusted Merchants is making a security deposit of 300 USDT:
   1. If your Crypto Wallet balance is insufficient, top it up following the on-screen instructions. Once you top up your balance, tap “Confirm & Submit.”
   2. If you already have 300 USDT, simply tap “Confirm & Submit.”

6. Done! We will review your application and send you a message with the results in the Crypto Wallet chat (@wallet) within 5 days.

Goals and сriteria for becoming a Trusted Merchant

To be eligible to apply for a Trusted Merchant status, you must reach the following goals:

• A Crypto Wallet account that is registered for at least 30 days;
• Аt least 50 successfully completed orders;
• А turnover of at least 2000 USDT in the past 30 days;
• A rating of no less than 90% successfully completed orders.

You must also meet the following criteria:

• Extended or Advanced verification;
• No violations of the P2P Market Terms of Use or the Crypto Wallet User Agreement, at least in the past 2 months.

What is a security deposit, and why is it needed

A security deposit is required to reduce and cover potential risks when trading on the P2P Market.

When you apply for the “Trusted Merchant” status, you consent to a freeze of 300 USDT on your balance for the duration of the “Trusted Merchant” status. If you do not have that amount currently on your balance, you will need to top up your Crypto Wallet balance before applying.

When will the security deposit be unfrozen

The security deposit remains frozen for the entire duration of the “Trusted Merchant” status.

If the “Trusted Merchant” status is revised by us, the deposit will be unfrozen after 45 days — provided there were no violations of the Crypto Wallet User Agreement or P2P Market Terms of Use that would require withholding the deposit.

If you withdraw from “Trusted Merchant” status yourself, the deposit will be unfrozen within 45 days.

In what cases is my security deposit not returned

In the event of a breach of the P2P Market’s Terms of Use, Crypto Wallet may lock a Trusted Merchant’s security deposit, either in whole or in part, or use it to compensate counterparties or cover related losses.

How can I speed up the review of my application

If you have already submitted an application for a Trusted Merchant status, please wait for the decision notification in the @wallet chat.

How can I receive the ‘Trusted Merchant’ status

To reach the necessary goals and apply for a Trusted Merchant status afterwards, it is important that you build a strong reputation on the P2P Market. To do this:

• Keep trading. Order volume and consistency are key factors.
• Maintain a high rating. Aim to make your orders successful.
• Follow the P2P Market Terms of Use. Respectful behavior and honoring order conditions are important for building trust with other users.

By following these recommendations, you will achieve your goals faster and increase your chances of getting your Trusted Merchant status.

What benefits does the 'Trusted Merchant' status give

The “Trusted Merchant” status provides a number of benefits to its holders:

• A verification mark.
• Ability to set their own nickname.
• Ability to handle Express Sales (in addition to Express Purchases).
• Early access to new features.

How can I determine if a seller has the 'Trusted Merchant' status

Profiles of Trusted Merchants are marked with an official badge – a blue check next to their nickname on the ad.

How can I change my nickname if I already have the ‘Trusted Merchant’ status

You need to send our support team the nickname you want to set in your P2P profile. It must be between 3 and 20 characters and consist only of Latin letters and numbers. You can also use spaces, dashes and underscores as special characters.

The nickname must also meet the following requirements:

• No offensive language: nicknames should not contain offensive, derogatory, or hate speech. This includes racial slurs, profanity, and any content that promotes discrimination or harm.
• No impersonation: users should not use nicknames that impersonate or mislead others into thinking they are someone else, such as a celebrity, public figure, or staff member.
• No personal information: nicknames should not include personal information such as full names, phone numbers, residential addresses, email addresses or Telegram usernames.
• No misleading information: nicknames should not include false or misleading information that could deceive other users.
• No infringement: nicknames should not violate copyright or trademark laws, such as using a trademarked brand name without permission.
• No harassment or threats: nicknames should not contain threatening language or promote harassment, bullying, or harm towards others.
• No spam or advertisements: nicknames should not be used for spamming or promoting commercial products or services.
• No obscene content: nicknames should not include sexually explicit or obscene content.
• No impersonation of staff: nicknames should not give the impression of being an official representative or staff member of a platform, unless they are.

Can the 'Trusted Merchant' status be revised

The 'Trusted Merchant' status may be revised in the following cases:

• Violation of P2P Market's Terms of Use or the Crypto Wallet User Agreement by the merchant.
• If the merchant fails to assist in resolving disputes.
• If the merchant’s rating decreases significantly.
• If trading activity decreases or stops entirely on the P2P Market.

In some situations, the 'Trusted Merchant' status may be revoked without the right to receive it in the future.

Why was my Trusted Merchant application denied

There are several possible reasons:

1. You have an ongoing dispute, that is an open appeal on the P2P Market.

2. You have violated the Crypto Wallet or P2P Market Terms of Use.

3. Your Crypto Wallet account has access restrictions. Read about reasons for access restriction here.

4. You had transactions on review. Read about transaction review here.

5. You had low trading activity in the previous month.

In some cases, you may be required to provide additional information to be considered for Trusted Merchant status.