Crypto Wallet, where to start

What is Crypto Wallet

Crypto Wallet is a mini app in Telegram that facilitates the exchange of supported cryptocurrencies, enables deposits, withdrawals, transfers and storage of supported cryptocurrencies, and allows trading on a peer-to-peer matching service (P2P Market).

Crypto Wallet is a fast and convenient service to operate with cryptocurrencies.

With Crypto Wallet, you can buy, sell and exchange cryptocurrency, as well as send TON, USDT, XAUT, NOT, DOGS, HMSTR, X, MAJOR, CATI and TAC directly via Telegram chats in a matter of seconds. We do not take any fees for transfers made between Telegram users.

If you want to buy or sell cryptocurrency at your own price, then please visit our P2P Market.

Stay informed by subscribing to our Crypto Wallet News channel, where we share news, giveaways, and upcoming Crypto Wallet updates.

Are Wallet and Crypto Wallet the same service

Yes, it's the same service.

Until July 10, the service was called "Wallet". As of July 10, its official name is "Crypto Wallet".

If you come across mentions of the old name (“Wallet”) in our materials or FAQ, they refer to the same service, now called Crypto Wallet.

How can I create a Crypto Wallet account

You just need to launch the mini app and follow the instructions on the screen which will prompt you to complete identification and subsequent verification steps. Once the registration is complete, Crypto Wallet will generate blockchain addresses for supported cryptocurrencies. Blockchain addresses are generated only once, and can not be re-generated again

To top up your Crypto Wallet account, you can check the blockchain address generated for you by Crypto Wallet in the main menu using Add Crypto > External Wallet and choosing the network. After this, you will see the associated blockchain address and QR code.

Can I generate a new wallet address

You cannot change your blockchain address after registering with Crypto Wallet.

I already have a different wallet. How can I add it to Crypto Wallet

Crypto Wallet is a custodial service, meaning it securely holds your private keys to ensure the protection of your cryptocurrencies. Therefore, you can neither add another blockchain address to Crypto Wallet nor link your Crypto Wallet account to other services.

However, if you create a non-custodial TON blockchain address in TON Wallet, you can import it into other web3 applications. More information about TON Wallet can be found here.

What is the difference between Crypto Wallet and TON Wallet

Crypto Wallet and TON Wallet are two different service providers. TON Wallet is a third-party service and is subject to its own terms and conditions. 

Crypto Wallet is not responsible for any actions, transactions, or issues that may arise from your use of TON Wallet, and vice-versa.

Here are the main differences between Crypto Wallet and TON Wallet:

Crypto Wallet is a custodial service, meaning it securely holds your private keys to ensure the protection of your cryptocurrencies. Examples of custodial services include centralized or private exchanges. This enables the service to offer unique features such as swaps, commission-free off-chain transfers, promotions, security settings, and more.

With Crypto Wallet, you can easily purchase cryptocurrencies by card, access the P2P Market and swap cryptocurrencies, such as TON or USDT.

TON Wallet is an application which facilitates the creation of a non-custodial wallet on the TON blockchain and provides you with an interface to access this wallet and other third-party functionalities of the TON ecosystem. All transactions completed through TON Wallet require network fees, are recorded on-chain and are irreversible by nature. 

A non-custodial wallet grants users full control over their crypto assets, stored on their blockchain address. Only users have control over the private keys. Access to and control of a non-custodial wallet via its seed-phrase are the main features of using non-custodial wallets. This provides users with greater control over the safety of their crypto assets, but in turn greater responsibility as well.

With TON Wallet, you can send, receive and swap any Jettons and NFTs minted on the TON blockchain, plus options to connect to decentralized applications (DApps).

You can read about TON Wallet and how to use it here.

How can I change the language and the local currency in Crypto Wallet

You can change the language via Settings in the upper right corner > Crypto Wallet Language.

You can also change the local currency used for the fiat equivalent of cryptocurrency via Settings > Default Currency. 

Note: Crypto Wallet does not handle fiat-related services or hold any fiat money on behalf of users. Instead, Crypto Wallet displays users’ cryptocurrency balances and transaction amounts in fiat currency for convenience only.

How can I add Crypto Wallet to the Telegram settings and the attachment menu

Crypto Wallet will prompt you to add the application to the Telegram menu when you first launch it.

If you haven’t added it yet, you can always do so via Settings by tapping on the three dots in the upper right corner. Tap “Add Shortcut” so that the app is available via the attachment menu (paperclip icon in the message field) and in your Telegram settings.

All done! Now you can easily and quickly send TON, USDT, XAUT, NOT, DOGS, HMSTR, X, MAJOR, CATI and TAC to your contacts in Telegram. Crypto Wallet also provides you with the option of exchanging one type of coin to another or buying cryptocurrency with your bank card.

If you wish to buy cryptocurrency without any fees or sell it at your own price, then you can visit the P2P Market. There you can browse listings from other users and choose the most convenient payment method for you.

You can read the following article to find out more about applicable fees, rates and limits.

Where can I see my balance and transaction history

You can check your balance in Crypto Wallet on the main screen of the app. The total balance of all your assets is displayed at the top of the screen. The balance of an individual cryptocurrency can be seen by tapping on the respective asset.

Your account's Transaction history is available at the bottom of the main screen.

Why can't I see some operations I've performed in Crypto Wallet in the blockchain

Internal transfers through Telegram between Crypto Wallet users are not recorded in the blockchain, as they are recorded off-chain and are managed in Crypto Wallet itself. That is why you can send and receive cryptocurrencies instantly and without any fees to your Telegram contacts. Conversely, external transactions can be seen in the blockchain but are subject to fees.

Does Crypto Wallet support NFTs or other tokens

See the list of tokens that are supported in Crypto Wallet here.

Crypto Wallet doesn't support NFTs or all jettons yet. Therefore, if you send one to your Crypto Wallet account, it will not appear there. Crypto Wallet only supports a select number of cryptocurrencies (such as Notcoin, DOGS, HMSTR, USDT, and X). You can read more on NFTs/Jettons in Crypto Wallet here.

To store other TON jettons and NFTs, you can create or add an existing noncustodial wallet in TON Wallet.

Crypto Wallet doesn't work on my device, what is the issue

Make sure your device meets the required system specifications, and that both your operating system and Telegram are up-to-date.

Crypto Wallet may not open on devices with OS versions older than iOS 14 and Android 9. Additionally, Crypto Wallet does not support unofficial third-party or Linux-based Telegram clients.


My device meets the necessary system requirements, and Telegram is updated to the latest version, but the problem remains, what should I do?

If the issue persists, try clearing the WebView cache:

  • On an Android device, go to the device's application settings and click on Android System WebView > 'Clear cache'.
  • On an iOS device, open Telegram and tap 'Settings' 10 times in the lower right corner, then select 'Clear Web View Cache'.

If the recommendations above do not resolve the issue, please contact us. Kindly provide the model and OS version of your device, along with the Telegram and WebView versions.

I want to unsubscribe from Crypto Wallet notifications, how can I do it

You can disable notifications in your Crypto Wallet settings. Tap the setting icon in the app's main menu > Notifications. There, you can select the notifications that you wish to unsubscribe from. Notifications are divided into 5 main types:

  • Product Updates
  • Marketing Campaigns
  • Educational Content
  • Feedback Requests
  • System Notifications

You can personalize the notifications in order to receive only selected updates.

Note: System notifications concerning transactions and security cannot be disabled.

I am not able to use Crypto Wallet: “Account Under Review” screen shown

At any point during your use of Crypto Wallet, your account may undergo an additional review. These checks are a necessary part of Crypto Wallet’s risk assessment procedures. The account review may take up to 24 hours — once it's complete, we’ll send you a message in the chat with Crypto Wallet (@wallet) with the results.

If necessary, Crypto Wallet may request additional documents based on the results of the review — for example, to verify your identity, confirm your residential address, or the source of your funds. In such cases, we will send a notification in the chat with Crypto Wallet, along with further instructions.

You can learn more about the Enhanced Due Diligence (EDD) here.

What entity provides Crypto Wallet services

Crypto Wallet in Telegram is operated by TG Wallet Inc. (Panama). TG Wallet Inc. operates within generally recognized Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) principles. The company adheres to Know Your Client (KYC), Know Your Transaction (KYT) protocols, and sanctions screening procedures to ensure the integrity of its services. Please refer to the User Agreement for more information.

Some services available within Crypto Wallet are provided by third-party service providers. Among them are purchases of crypto assets via fiat currency and the non-custodial TON Wallet interface. These services are subject to the terms of the respective service providers.

Crypto Wallet in Telegram is an independent service and is not affiliated to Telegram Messenger.

Unavailable Crypto Wallet regions

In accordance with our User Agreement, Crypto Wallet is currently not available in certain countries and regions. This applies to users who are located in, as well as those who are residents or citizens of, the jurisdictions listed below.

However, in some cases, if you’re not a citizen or permanent resident, or not located in these countries and regions, you may be able to regain access to Crypto Wallet. Please check the information below for guidance.

United States: United States of America, American Samoa, Guam, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands (St. Croix, St. John, St. Thomas);

Unrecognized or disputed territories: Abkhazia, Crimea, Donetsk People’s Republic (DPR or DNR), Kosovo, Lugansk People’s Republic (LPR or LNR), Northern Cyprus, South Ossetia, Transnistria.

If you’re not a citizen or resident of the respective countries, but previously visited or stayed there, see this article on how to lift restrictions.

Other countries and regions, where Crypto Wallet is not available:

Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, United Kingdom;

Africa: Botswana, Cabo Verde, Democratic Republic of the Congo (Kinshasa), Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, The Gambia, Guinea-Bissau, Liberia, Libya, Mali, Mauritius, Rwanda, Sierra Leone, Somalia, South Sudan, Tanzania, Lesotho, Nigeria, Mayotte, Réunion Islands, Republic of the Congo (Brazzaville);

Asia and Pacific Region: Afghanistan, Bangladesh, Brunei Darussalam, Fiji, French Polynesia, Macao, Myanmar, Pakistan, Papua New Guinea, Philippines, Syria and Yemen in the Middle East, Wallis and Futuna, New Caledonia;

America and the Caribbean Region: Bahamas, Barbados, Belize, Cayman Islands, Curaçao, Guyana, Haiti, Panama, Saint Lucia, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Suriname, Guadeloupe, Grenada, British Virgin Islands, Martinique;

Other Countries and Territories: Iran, Cuba, DPRK (North Korea), French Southern and Antarctic Territories.

If you’re not a resident or currently located in these countries or territories, learn what documents you can provide for us to review lifting the restrictions.

We are actively working to make Crypto Wallet available in more countries. If you’re in a currently unsupported region, stay tuned — we’ll notify users once access becomes available.


Using VPN:

Note: In accordance with Crypto Wallet's User Agreement, it is prohibited to use services that bypass any type of restrictions, including regional ones.

Sometimes, a VPN, Tor or another similar service may cause Crypto Wallet to incorrectly detect your location.

If you believe access is being restricted by mistake:

If the issue persists, and you’re not located in a restricted country, reach out to our support team.

Crypto Wallet reserves the right to select markets, jurisdictions, and may restrict services in countries with perceived risks, at its discretion, or as mandated by laws, authorities, or sanctions.